Effective Date: May 1, 2026
Last Updated: May 1, 2026
Solea Marketing ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).By using our website at soleamarketing.ca or contacting us through any channel, you agree to the practices described in this policy.
What Information We Collect
We collect personal information only when you voluntarily provide it to us. This may include:
Through our website contact form: your name, email address, business name, and any details you include in your message.
Through email correspondence: your name, email address, and the content of your communications with us.
Through telephone calls: your name, phone number, and details discussed during the call.
Through service engagements: business information, website credentials, login details for third-party platforms (such as Google Business Profile), customer lists, and other materials you provide to us in the course of delivering our services. The specific information collected will be outlined in your service agreement.
We do not collect sensitive personal information such as financial account numbers, government identification numbers, or health information through our website.
How We Use Your Information
We use the personal information you provide to us for the following purposes:
- To respond to your inquiries and communicate with you about our services
- To deliver the marketing services described in your service agreement
- To schedule and manage appointments or consultations
- To send you information you have requested about our services
- To improve our website and the quality of our services
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Commercial Electronic Messages
We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (such as marketing emails or newsletters) with your express consent. You may withdraw your consent at any time by contacting us at hello@soleamarketing.ca or by using the unsubscribe mechanism in any commercial message we send.Transactional messages related to an active service engagement — such as project updates, reports, or scheduling confirmations — are not considered commercial electronic messages under CASL and will continue as part of our service relationship.
Third-Party Services
In the course of operating our website and delivering our services, we may use third-party service providers that process personal information on our behalf. These currently include:
Google Workspace — for email communication and file storage
Webflow — for website hosting
Porkbun / Cloudflare — for domain registration and DNS managementWhen we engage third-party tools to deliver client services (such as scheduling platforms, content management systems, or analytics tools), the specific tools and their role will be discussed with you as part of your service agreement.We select service providers that maintain reasonable privacy and security practices. However, when your information is processed by a third-party provider, it is subject to that provider's own privacy policy. Some providers may store or process data outside of Canada, including in the United States, where it may be subject to the laws of that jurisdiction.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve your browsing experience. Cookies are small text files stored on your device by your web browser.We may use analytics tools to understand how visitors interact with our website, such as which pages are visited and how long visitors spend on the site. This information is collected in aggregate and is not used to personally identify you.You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:
Inquiry information (contact form submissions and emails from prospective clients): retained for up to 24 months after your last communication with us, then securely deleted.
Client information (information collected during an active service engagement): retained for the duration of the engagement and for up to 36 months afterward, to allow for follow-up, reporting, and any legal or tax obligations.
Website analytics data: retained in aggregate, non-identifying form only.You may request earlier deletion of your information at any time by contacting us.
Your Rights
Under PIPEDA, you have the right to:
Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Withdraw consent for the collection, use, or disclosure of your information, subject to legal or contractual obligations
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include the use of encrypted email, secure cloud storage, and access controls limited to authorized personnel.No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your personal information, please contact us:
Solea Marketing
Email: hello@soleamarketing.ca
Location: Niagara Region, Ontario, Canada
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.